Karandeep V
Delighted Overview: On this evaluate, you can find out why Delighted is likely one of the greatest self-service administration platforms available in the market. Discover all of the necessary options, pricing plans, and different necessary specs.
Proceed studying this Delighted evaluate to seek out out whether or not it’s the proper software for your small business.
What’s Delighted?
Delighted is a cloud-based self-service platform that allows firms to collect helpful info through buyer, associate, and worker surveys. Use the survey responses to establish the place your small business goes incorrect and the place it’s flourishing.
Delighted is utilized by main international firms together with Bonobos, Slack, Cisco, Uber, and Goal to guage how they’ll improve buyer experiences. Corporations that use Delighted can analyze, distribute, and acquire buyer suggestions in a matter of hours, enabling them to cater to their buyer’s necessities in a streamlined method. In addition to, the platform additionally allows companies to tweak their providers and choices in accordance and efficiently decrease churn.
Vendor Data
- Firm: Delighted, LLC
- Web site: https://delighted.com/
- Based in 2013
- Nation of Origin: United States of America
Delighted Key Options
Electronic mail Survey
Embed surveys in your emails and get fast responses. Select from greater than 8 survey templates that are perfect for a spread of situations. Each survey is optimized for every type of units, permitting your clients to reply from any gadget. Customise your surveys in accordance with your model’s coloration pointers.
Aside from accumulating suggestions, Delighted makes it straightforward to comply with up along with your respondents.
Internet Survey
Just like Electronic mail surveys, the net survey permits you to create survey pages in your web site in a matter of minutes. Enhance the net expertise in your clients with automated web site survey suggestions.
Configure surveys for various kinds of web sites, set them up simply, and in addition customise them as per your liking. Add extra inquiries to uncover important info and spot nameless customers.
Reporting and Evaluation
Analyze the survey outcomes of your emails or web sites with Delight’s real-time survey evaluation and reporting instruments. Collate the outcomes and evaluate responses with the Pivot Desk report. This lets you spot tendencies, respondent sentiments, and extra.
In addition to, the software additionally comes with a dashboard that gives you important insights in real-time.
Delighted Options Overview
- Reporting
- Analytics
- Survey builder
- Customizable templates
- Alerts
- Notifications
- Dashboard
- Customization
- Configuration
Delighted Pricing
The seller gives three predominant pricing plans for companies of all sizes. A 7-day free trial is offered throughout which, customers can get pleasure from all of the options within the Premium Plus plan.
Free
Value: $0/month
Contains:
- 1 supply platform
- 1 venture
- Survey restrict per thirty days: 1,000
- Invitation to three crew members
- 5 pattern filter configuration
- Set 3 alerts to supply suggestions
Premium
Value: $224/month
Contains:
- All supply platforms
- 5 initiatives
- Survey restrict per thirty days: 10,000
- Invitation to 10 crew members
- Month-to-month survey restrict: 10,000
- 20 tendencies filter configuration
- 7 pre-built suggestions experiences
Premium Plus
Value: $449/month
Contains:
- All supply platforms
- 7 initiatives
- Survey restrict per thirty days: 20,000
- Invitation to twenty crew members
- 40 tendencies filter configuration
- 20 alerts to ship suggestions
- 35+ integrations
Delighted Professionals and Cons
- The pricing is on level for the worth the platform offers. In addition to, it’s straightforward to make use of, easy and has a really low studying curve.
- Aside from the benefit of use, surveys will be custom-made very simply.
- The person interface is aesthetically pleasing and will be simply navigated.
- Gathering NPS scores from customers are simple and devour little or no time.
- The reporting and analytics function gives correct and helpful insights linked to your surveys.
- Though the reporting function is neat, it’s restricted.
- There are very restricted choices to create graphs.
- The platform doesn’t provide sufficient choices to focus on optimistic or unfavourable suggestions.
- There isn’t a approach to embed critiques
- At occasions, a number of responses from the identical respondent are overwritten.
Delighted Integrations
- Shopify
- G2
- Salesforce
- Slack
- Klaviyo
- Zendesk
- ActiveCampaign
- Intercom
- Stripe
- Webhooks
- Sq.
- Groove
- Assist Scout
- HubSpot
- Entrance
- Mailchimp
- Autopilot
- Heap
- ClientSuccess
Delighted Specs
Free Trial – Sure
Free Model – Sure
Deployment
- Cloud, SaaS, Internet-based
Gadgets supported
- Home windows
- Mac
- Internet-based
- Android
- iPhone/iPad
Coaching
- In-person
- Reside on-line
- Webinars
- Documentation
- Movies
Delighted pricing plans
- Free: $0
- Premium: $224/month
- Premium Plus: $449/month
Typical clients
- Small companies
- Medium-sized companies
- Giant companies
Languages supported
- English
Delighted assist
- Electronic mail
- Data base
- Telephone assist
- Chat
Delighted Alternate options
- Survey Monkey
- GetFeedback
- Query Professional
- TextP2P
- Curogram
- UltraSMSScript
- Heymarket
- Cell Textual content Alerts
We hope you appreciated studying this Delighted evaluate. Depart your feedback beneath and inform us about your expertise whereas utilizing Delighted.
