HelpCrunch

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HelpCrunch assessment: Discover out why HelpCrunch is without doubt one of the most used chat options all over the world. 
Be taught extra about its key options, pricing plans, and different specs to learn how this device may help your small business.

What’s HelpCrunch?

HelpCrunch is an all-inclusive buyer communication device that permits you to interact together with your clients with out toggling between a number of instruments. 
It provides an all-in-one toolset to facilitate gross sales, advertising and marketing, and seamless communication between you and your clients. 
The platform gives a customizable reside chat resolution that may be tailor-made as per your wants and model fashion. 
As well as, it additionally consists of an array of instruments that empower your workflows corresponding to e-mail advertising and marketing, assist desk, data base, pop-ups, and extra. 
The platform shows a bigger image of your clients which allows you to get a greater understanding of each person’s exercise. 


Vendor Particulars


HelpCrunch Key Options

  • Dwell Chat

The reside chat characteristic allows you to talk together with your web site guests and clients immediately. This lets you enhance gross sales, improve lead conversion, and provide swift customer support. 

  • E mail advertising and marketing

E mail advertising and marketing and communication instruments built-in into the platform help you have seamless e-mail communication together with your clients. 
You may craft participating newsletters, resend chat messages via e-mail, and in addition automate your e-mail advertising and marketing campaigns. 

  • Data base

The data base device gives your clients with solutions to all their queries and issues. 
Your clients can undergo the data base and get quick solutions. This can be a win-win scenario for you and your clients as they get prompt solutions and also you get fewer help requests. 

  • Auto messages

Customers can ship automated e-mail and chat messages to the best clients on the proper time. 
The auto-messages characteristic permits you to interact with customers and enhance conversions throughout the complete gross sales funnel. 

  • Helpdesk

Helpdesk allows you to mix chat and e-mail help and supply customer support at a sooner price. 
You may as well maintain monitor of the efficiency of your staff with real-time analytics and reside reviews. 

  • Pop-Ups

The pop-ups characteristic permits you to improve your conversion price on a number of pages throughout your web site. You may arrange related messages and pop ups at completely different places to extend engagement and educate clients throughout the funnel. 


HelpCrunch Options Overview

  • Alerts
  • Name heart administration
  • Canned responses
  • Appointment administration
  • Collaboration instruments
  • Content material administration
  • Customizable branding
  • Resolution help
  • E mail administration
  • Full-text search
  • Geotargeting
  • Dwell chat
  • Offline type
  • Data base administration
  • Resolution help
  • Dwell chat
  • Digital assistant
  • Social media integration
  • Efficiency metrics
  • Workflow administration
  • Surveys & suggestions
  • Self-service portal

HelpCrunch Pricing

The seller provides three predominant pricing plans.

Customary

Solely reside chat: $12 per thirty days/person
Dwell chat + emails: $23 per thirty days/person
Consists of:

  • 1 chat widget
  • 3 pop-ups
  • 3 chat auto-messages
  • 3 e-mail auto-messages
  • 1,000 emails per person

Premium

Solely reside chat: $20 per thirty days/person
Dwell chat + emails: $39 per thirty days/person
Consists of:

  • 5 chat widgets
  • Limitless chat auto-messages
  • Limitless pop-ups
  • Assist desk
  • Data base

Enterprise

Customized pricing
Get in contact with the seller on to create a customized plan for your small business. 


HelpCrunch Execs and Cons



PROS:
  • Very person pleasant interface which helps all the important thing options
  • Customers can create custom-made pop ups and arrange automated follow-ups
  • The platform is straightforward to put in
  • The reside chat performance is scalable and really reasonably priced
  • Responsive buyer help
  • The macrosystems throughout the platform make it extraordinarily straightforward to answer assist requests

CONS:
  • Glitches and bugs within the cell utility
  • Schedule performance doesn’t set off on the anticipated time
  • Customers have requested to incorporate an Website positioning-friendly Data Base
  • Steep studying curve on account of a variety of options
  • Widget customization may be improved
  • Restricted integrations



HelpCrunch Integrations

  • Telegram
  • Fb
  • WhatsApp
  • Magento
  • Shopify
  • WordPress
  • 3dcart
  • Joomla
  • Zendesk
  • Phase
  • Jimdo
  • Drupal
  • Mixpanel
  • OpenCart
  • Zapier
  • Zoho
  • Wix
  • Skype
  • Slack
  • Viber
  • Twitter
  • Squarespace
  • Google Analytics

HelpCrunch Specs

Free Trial – Sure

Free Model – No

Deployment

  • Cloud, SaaS, web-based
  • Open API

Gadgets supported

  • Home windows
  • Android
  • Mac
  • iPhone/iPad
  • Net-based

Coaching

  • Dwell on-line
  • Documentation

HelpCrunch pricing plans

Customary

  • Solely reside chat: $12 per thirty days/person
  • Dwell chat + emails: $23 per thirty days/person

Premium

  • Solely reside chat: $20 per thirty days/person
  • Dwell chat + emails: $39 per thirty days/person

Enterprise

  • Customized pricing

Languages supported

  • English

HelpCrunch help

  • E mail
  • FAQs
  • Data base
  • Chat

HelpCrunch Alternate options

  • HappyFox Chat
  • Smith.ai
  • Froged
  • Freshchat
  • Imaginative and prescient Helpdesk
  • EngageBay
  • Zendesk
  • Salesforce Service Cloud
  • LiveAgent
  • Userlike
  • Purchase
  • ProProfs Chat
  • LiveChat
  • Freshdesk
  • UseResponse
  • Answerbase
  • Yoummday
  • IdeaScale
  • Stride
  • BoldChat

Depart your feedback beneath and inform us if we’ve got missed out on any characteristic in our HelpCrunch assessment!



 

Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration
8.9 Total Score

Design
9
Usability
8.5
Support
9
Price
9
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Karandeep V

Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency. At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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