Karandeep V
Assist Scout Critiques: This detailed software evaluate will take you thru Assist Scout’s key options, pricing plans, and different specs.
What’s Assist Scout?
Assist Scout is designed to allow companies to remain related with their clients in essentially the most human manner. It’s a advertising and marketing software that enables firms to create long-lasting relationships with their clients.
It’s a good resolution for firms which can be customer-centric and prioritize buyer relationships. The platform is loaded with options that enable customers to create customized emails. The reporting options together with a formidable built-in information base make it among the finest instruments for firms of all sizes.
Vendor Data
- Firm: Assist Scout
- Web site: https://www.helpscout.com/
- Based in 2011
- Nation of origin: United States of America
Assist Scout Key Options
Shared Inbox
The shared inbox function means that you can retailer all of your help requests in a single place. You can even create separate mailboxes for various groups, manufacturers, and electronic mail addresses.
Customers can ship non-public notes utilizing the @mentions to collaborate with teammates and resolve issues. Create a searchable library of replies to essentially the most ceaselessly requested questions. Tag buyer conversations and automate your workflows.
Data Base
Create content material at lightning pace by including hyperlinks, photographs, movies, tables, and movies. Clients can undergo your information base articles from completely different sources in your web site. Present instantaneous solutions to all of your buyer queries. You can even customise your information base with a customized SS.
In-app Messaging
You should utilize the in-app messaging function to onboard your clients, work together with new leads, and provide proactive help with triggered notifications. The reviews operate lets you consider which messages are doing properly and domesticate seamless buyer interactions.
Buyer Administration
Deal with each buyer like a king. You should utilize the client administration function to supply essentially the most related and customized help. It presents buyer info, a peek into previous conversations, and a historical past of app exercise.
Craft higher and extra impactful responses in just some minutes. You can even auto-update buyer information by way of the Beacon API paperwork.
Reporting
Consider your total staff’s key metrics, observe its busiest hours, and perceive which matters are successful amongst your clients. Segregate your information with superior filters and in addition save customized views for fast entry later.
Assist Scout Options Overview
- Alerts
- Archiving
- Automated routing
- Canned responses
- Content material administration
- Customizable branding
- Chat
- Electronic mail administration
- Data base administration
- Efficiency metrics
- Actual-time chat
- Reporting
- Response administration
- Signature administration
- Social media integration
- Workflow administration
Assist Scout Pricing
The seller presents three important pricing plans. If you wish to be taught extra about Assist Scout pricing, proceed studying.
Normal
Value:
- $20 per consumer/month (annual)
- $25 per consumer/month (month-to-month)
Contains:
- 3 mailboxes, 1 docs web site
- Messages
- Beacon with stay chat
Plus
Value:
$35 per consumer/month (annual)
$40 per consumer/month (month-to-month)
Contains:
- All options within the Normal plan
- 10 mailboxes, 1 docs web site
- Customized fields
- Groups
Firm
Value: customized pricing
Contains:
- All options in Plus
- Limitless mailboxes
- Limitless Docs websites
Assist Scout Professionals and Cons
- The software is extraordinarily simple to make use of and perceive
- The platform’s API lets you pull in information from different purposes
- It is a superb software to deal with service requests and buyer queries
- Escalating and de-escalating bottlenecks could be very simple
- The inner tags and customized tags are among the finest options of the software that enable seamless collaboration
- The Zapier integration record has restricted choices
- The e-mail ahead operate will not be up to speed
- There are some glitches within the Android utility
- The styling and structure of the Data Base must be improved
- The net cellular model falls quick on many fronts
Assist Scout Integrations
- HubSpot
- Jira
- Salesforce
- Slack
- Google Apps
- Olark
- Capsule
- Webhooks
- Magento
- Campaign Monitor
- SnapEngage
- Pipedrive
- Highrise
- WooCommerce
- Constant Contact
- Campfire
- PipelineDeals
- AirCall
- Asana
- Chatra
Assist Scout Specs
Free Trial – Sure
Free Model – No
Deployment
- Cloud, SaaS, Internet-based
Units supported
- Home windows
- Mac
- Android
- iPad/iPhone
Coaching
- Dwell on-line
- Webinars
- Movies
- Documentation
Assist Scout pricing plans
Normal
Value:
- $20 per consumer/month (annual)
- $25 per consumer/month (month-to-month)
Plus
Value:
- $35 per consumer/month (annual)
- $40 per consumer/month (month-to-month)
Firm
Value: customized pricing
Typical clients
- Small companies
- Medium-sized companies
- Giant companies
Languages supported
- English
Assist Scout help
- Electronic mail
- FAQs
- Cellphone help
- Data base
- 24/7 (stay rep)
- Chat
Assist Scout Alternate options
- Entrance
- Maropost
- SpamTitan
- Sendinblue
- MDaemon Electronic mail Server
- EngageBay
- Rooftop
- Ongage
- SparkPost
- Shift
- SMTP2GO
- Gaggle Mail
- Lead411
- Shut
- Campaigner
Are you able to inform us when you discovered every part you have been on the lookout for whereas studying this Assist Scout evaluate? Inform us about your expertise whereas utilizing the software by commenting beneath.
