Karandeep V
Freshservice evaluation: Learn this in-depth Freshservice evaluation to be taught extra about its key options, pricing plans, integrations, and extra.
Discover out why Freshservice is likely one of the hottest instruments amongst companies of all sizes worldwide.
What’s Freshservice?
Freshservice is a cloud-based IT service administration resolution that’s utilized by over 40,000 small to mid-sized companies worldwide. The platform is owned and developed by Freshworks, one of many famend SaaS firms. Thus, when it comes to options, integrations, and ease of use, Freshservice is correct up there with a few of the greatest IT service administration instruments available in the market.
Freshservice permits IT corporations to give attention to issues that truly matter; offering impeccable service supply and guaranteeing prospects are glad. The platform’s affordability, fast setup time, customer support, and ease of use make it one of the engaging choices available in the market.
Vendor Particulars
- Firm: Freshworks Inc.
- Web site: https://freshservice.com/
- Based in 2011
- Nation of origin: United States of India
Freshservice Key Options
Client-grade service
Customers can modernize their worker engagement with built-in assist channels and AI-driven service administration.
Incident administration
The incident administration function seamlessly directs incidents and offers all of the instruments technicians require to deal with points in a single-screen expertise. Enhance service effectivity with AI and automation.
Information administration
Improve your data base to assist your end-users and deflect incidents.
Drawback administration
Simply shut, change standing, or talk about an issue’s related incidents as soon as it’s resolved by pre-defining particular situation. Carry out a root trigger evaluation, and report its affect, symptom, and the answer or workaround inside the portal to observe its progress.
Alert administration
Consolidate alerts from totally different monitoring instruments that take care of your infrastructure.
SaaS administration
Get a fowl’s eye view of all of your SaaS purposes and enhance their utilization with data-driven actions. Make the most of information to attenuate spending and keep in compliance.
Freshservice Options Overview
- Exercise dashboard
- Entry controls
- Alerts
- Exercise monitoring
- Asset monitoring
- Approval workflow
- Project administration
- Audit administration
- Audit path
- Billing and invoicing
- Change monitoring
- Contract lifecycle administration
- CRM
- Knowledge visualization
- Doc storage
- Stock administration
- Subject monitoring
- Upkeep administration
- Patch administration
- Venture administration
- Routing
- Scheduling
- Job administration
Freshservice Pricing
The seller gives 4 totally different pricing choices relying in your necessities and firm measurement. Try all of the Freshservice pricing choices and select the very best plan for your corporation.
Starter
Value: $19/consumer/month
Contains:
- Information base
- Self-service portal
- Incident administration
- Workflow automation
- Orchestration
- Cell utility
- Analytics starter
Progress
Value: $49/consumer/month
Contains:
- Every thing in Starter
- Service catalog
- Worker onboarding
- On-call administration
- MSD mode
- Portal customization
- Buy order administration
- Approval workflows
Professional
Value: $89/consumer/month
Contains:
- Every thing in Progress
- Drawback administration
- Launch administration
- SaaS administration
- Venture administration
- Alert administration
- Staff dashboards
- IP vary restrictions
- Entry controls professional
Enterprise
Value: $109
Contains:
- Every thing in Professional
- Freddy Digital Agent
- Freddy Agent Help
- Audit logs
- Sandbox
Freshservice Execs and Cons
- The client assist group could be very useful, and immediate, and offers options to all buyer queries and issues systematically.
- The ticketing stream could be very straightforward to comply with.
- The consumer interface is pleasant and makes it extraordinarily straightforward to facilitate group collaboration.
- The service catalog has enabled numerous organizations to enhance their productiveness.
- It is vitally straightforward to establish traits. As well as, it’s also possible to be sure that service authorized agreements for ticket response instances are measured in the very best method.
- A number of customers have steered that the stock administration system just isn’t very dependable.
- The customization throughout a number of areas wants to enhance
- The cellular utility just isn’t very intuitive compared to the desktop model.
- The reporting options are restricted compared to another instruments.
- The textual content editor just isn’t on top of things and has very restricted choices.
Freshservice Integrations
- Sugar CRM
- Zoho CRM
- MailChimp
- SurveyMonkey
- Capsule
- Google Analytics
- Constant Contact
- Dropbox
- Zapier
- Salesforce
- Google Drive
- iContact
- Nimble
- Highrise
- Batchbook
- Field
- WorkFlowMax
Freshservice Specs
Free Trial – Sure
Free Model – No
Deployment
- Cloud, SaaS, Internet-based
Units supported
- Home windows
- Mac
- Android
- iPhone/iPad
- Internet-based
Coaching
- In-person
- Dwell on-line
- Webinars
- Movies
- Documentation
Freshservice pricing plans
- Starter: $19/consumer/month
- Progress: $49/consumer/month
- Professional: $89/consumer/month
- Enterprise: $109/consumer/month
Typical prospects
- Small companies
- Mid-sized companies
Languages supported
- English
Freshservice assist
- Information base
- FAQs
- Cellphone assist
- 24/7
- Chat
Freshservice Alternate options
- Jira Service Administration
- SolarWinds Service Desk
- ManageEngine
- Issuetrak
- Canfigure
- Mojo Helpdesk
- CloudBlue PSA
- Salesforce Service Cloud
- C2 ATOM
- LiveAgent
- LiveHelpNow
- HaloITSM
- TeamHeadquarters
- Kaseya BMS
- SysAid
- ServiceNow IT Service Administration
We hope you favored studying this Freshservice evaluation. Inform us about your expertise whereas utilizing the software and the options you like working with.
