Freshdesk Messaging
Freshdesk Messaging Evaluate: Learn this unbiased Freshdesk Messaging assessment to study extra about its key options, pricing plans, integrations, and extra.
What’s Freshdesk Messaging (previously Freshchat)?
Freshdesk Messaging is a cloud-based customer support platform. It permits corporations to remain related with their prospects throughout a number of channels. Moreover, the instrument permits customers to get in contact with an organization’s help workforce and get solutions to their queries in only a few seconds.
The instrument is loaded with a variety of thrilling options that pave the way in which for seamless customer support. Moreover, the instrument permits corporations to supply one of the best buyer expertise with AI-powered bots.
All in all, Freshdesk Messaging is a central hub for all of your messaging communication throughout completely different platforms. All in all, the instrument is an ideal resolution to cut back the prices concerned in offering passable customer support and help.
Vendor Info
- Firm: Freshworks Inc.
- Web site: https://www.freshworks.com/
- Based in 2011
- Nation of origin: United States of America
Freshdesk Messaging Key Options
Messaging channels
Companies can work together with prospects on a channel that they’re snug utilizing. Moreover, the unified inbox throughout chats, e mail, name, and messenger functions permits corporations to answer buyer queries effectively.
Firms may automate recurring queries with the assistance of chatbots. This protects appreciable time and assets and most significantly, makes all the course of extra streamlined.
Chatbots
The chatbots play an vital function in offering solutions to essentially the most steadily requested questions from prospects. These AI-powered chatbots are an ideal resolution for answering buyer queries across the clock.
Campaigns
Firms can create and ship customized messages to their potential prospects to develop their enterprise. Ship messages which are related to your target market to immediate desired responses and actions.
Workforce inbox
Use a single inbox to entry buyer intel and third get together functions to answer incoming textual content messages.
Buyer intel
Get correct intel on who your prospects are, what they like, how they work together along with your web site, and extra. This data lets you have conversations that resonate along with your prospects.
Dashboard
Achieve a whole understanding of your workforce’s efficiency and determine areas the place they’ll enhance. The visible illustration of your workforce’s efficiency makes it simpler to know the general well being of all of your buyer interactions.
Freshdesk Messaging Options Overview
- Geotargeting
- Collaboration instruments
- Canned responses
- Customizable branding
- Worker exercise monitoring
- Distant help
- Distant entry
- Offline type
- Reside chat
- Process administration
- Third-party integrations
- Time zone monitoring
- Web site customer monitoring
- Switch/routing
Freshdesk Messaging Pricing
Freshdesk Messaging pricing plans are talked about beneath. A free trial is out there for all plans.
Free
Worth: $0
Options:
- 100 brokers
- Chatbots
- Teams
- Dialog labels
- Bulk actions
- WordPress
- Shopify
- Inbox views
Progress
Worth: $15 per consumer/month
Options:
- Task guidelines
- Personal notes
- Person segmentation
- Precedence inbox
- Offline expertise
- Primary dashboard
- FAQs
Professional
Worth: $49 per consumer/month
Options:
- Auto-resolve
- IntelliAssign
- Reside translate
- Superior dashboard
- Superior automation
- Roles and permissions
- Enterprise hours
Enterprise
Worth: $65 per consumer/month
Options:
- Allowed IPs
- Allowed Domains
- Person authentication
- 400K MUV/agent
Freshdesk Messaging Professionals and Cons
- The platform’s consumer interface may be very intuitive and clear.
- Customers can effectively handle all their chat conversations from a single place on their desktop or a cell gadget.
- Freshdesk Messaging may be very simple to arrange and comes with a number of customizable options.
- The instrument’s API may be very nicely documented, enabling customers to simply create customized codes.
- The dashboard may be very simple to know and gives a transparent image of the important thing metrics.
- The paid model is a bit costly for the options on provide.
- At instances, the bots are laggy and never responsive.
- Restricted third-party software integrations.
- The notifications will not be up to speed.
- Some widgets randomly disappear whereas performing essential duties.
Freshdesk Messaging Integrations
- Teamviewer
- HubSpot CRM
- Stripe
- Salesforce App
- WooCommerce
- Upscope Screenshots
- Pipedrive
- Klaviyo
- Calendly
- Zendesk
- MessageBird
- Landingi
- WhatsApp Insights
- Highrise CRM
- Solve360
- Constant Contact
Freshdesk Messaging Specs
Free Trial – Sure
Free Model – Sure
Deployment
- Cloud, SaaS, web-based
Units supported
- Home windows
- Mac
- Android
- iPhone/iPad
Coaching
- Reside on-line
- Documentation
Freshdesk Messaging pricing plans
- Free: $0 per consumer/month
- Progress: $15 per consumer/month
- Professional: $45 per consumer/month
- Enterprise: $65 per consumer/month
Typical prospects
- Small companies
- Medium-sized companies
- Massive companies
Languages supported
- English
- German
- Dutch
- French
- Swedish
- Spanish
- Russian
- Polish
- Turkish
- Portuguese
- Japanese
- Korean
- Chinese language
- Thai
Freshdesk Messaging help
- E mail
- FAQs
- Information base
- Cellphone help
- 24/7 (reside rep)
Freshdesk Messaging Alternate options
- Imaginative and prescient Helpdesk
- HappyFox Chat
- Froged
- HubSpot Service Hub
- EngageBay
- Smartsupp
- Tidio
- Zendesk
- Salesforce Service Cloud
- SnapEngage
- LiveAgent
- Purchase
- LiveChat
- Userlike
- ProProfs Chat
- Intercom
- Drift
- LiveChat
- Crisp
- tawk.to
We hope you preferred studying this Freshdesk Messaging assessment. Inform us about your favourite options and share your ideas on the instrument by leaving a remark.