Freshdesk Messaging

from $15/month Get Free Trial

Freshdesk Messaging Evaluate: Learn this unbiased Freshdesk Messaging assessment to study extra about its key options, pricing plans, integrations, and extra. 


What’s Freshdesk Messaging (previously Freshchat)?

Freshdesk Messaging is a cloud-based customer support platform. It permits corporations to remain related with their prospects throughout a number of channels. Moreover, the instrument permits customers to get in contact with an organization’s help workforce and get solutions to their queries in only a few seconds. 

The instrument is loaded with a variety of thrilling options that pave the way in which for seamless customer support. Moreover, the instrument permits corporations to supply one of the best buyer expertise with AI-powered bots. 

All in all, Freshdesk Messaging is a central hub for all of your messaging communication throughout completely different platforms. All in all, the instrument is an ideal resolution to cut back the prices concerned in offering passable customer support and help.


Vendor Info


Freshdesk Messaging Key Options

  • Messaging channels

Companies can work together with prospects on a channel that they’re snug utilizing. Moreover, the unified inbox throughout chats, e mail, name, and messenger functions permits corporations to answer buyer queries effectively. 

Firms may automate recurring queries with the assistance of chatbots. This protects appreciable time and assets and most significantly, makes all the course of extra streamlined. 

  • Chatbots

The chatbots play an vital function in offering solutions to essentially the most steadily requested questions from prospects. These AI-powered chatbots are an ideal resolution for answering buyer queries across the clock.

  • Campaigns

Firms can create and ship customized messages to their potential prospects to develop their enterprise. Ship messages which are related to your target market to immediate desired responses and actions. 

  • Workforce inbox

Use a single inbox to entry buyer intel and third get together functions to answer incoming textual content messages. 

  • Buyer intel

Get correct intel on who your prospects are, what they like, how they work together along with your web site, and extra. This data lets you have conversations that resonate along with your prospects. 

  • Dashboard

Achieve a whole understanding of your workforce’s efficiency and determine areas the place they’ll enhance. The visible illustration of your workforce’s efficiency makes it simpler to know the general well being of all of your buyer interactions. 


Freshdesk Messaging Options Overview

  • Geotargeting
  • Collaboration instruments
  • Canned responses
  • Customizable branding
  • Worker exercise monitoring
  • Distant help
  • Distant entry
  • Offline type
  • Reside chat
  • Process administration
  • Third-party integrations
  • Time zone monitoring
  • Web site customer monitoring
  • Switch/routing

Freshdesk Messaging Pricing

Freshdesk Messaging pricing plans are talked about beneath. A free trial is out there for all plans.

Free

Worth: $0

Options:

  • 100 brokers
  • Chatbots
  • Teams
  • Dialog labels
  • Bulk actions
  • WordPress
  • Shopify
  • Inbox views

Progress

Worth: $15 per consumer/month

Options:

  • Task guidelines
  • Personal notes
  • Person segmentation
  • Precedence inbox
  • Offline expertise
  • Primary dashboard
  • FAQs

Professional

Worth: $49 per consumer/month

Options:

  • Auto-resolve
  • IntelliAssign
  • Reside translate
  • Superior dashboard
  • Superior automation
  • Roles and permissions
  • Enterprise hours

Enterprise

Worth: $65 per consumer/month

Options:

  • Allowed IPs
  • Allowed Domains
  • Person authentication
  • 400K MUV/agent

Freshdesk Messaging Professionals and Cons



PROS:
  • The platform’s consumer interface may be very intuitive and clear.
  • Customers can effectively handle all their chat conversations from a single place on their desktop or a cell gadget. 
  • Freshdesk Messaging may be very simple to arrange and comes with a number of customizable options. 
  • The instrument’s API may be very nicely documented, enabling customers to simply create customized codes. 
  • The dashboard may be very simple to know and gives a transparent image of the important thing metrics. 

CONS:
  • The paid model is a bit costly for the options on provide. 
  • At instances, the bots are laggy and never responsive. 
  • Restricted third-party software integrations. 
  • The notifications will not be up to speed. 
  • Some widgets randomly disappear whereas performing essential duties. 



Freshdesk Messaging Integrations


Freshdesk Messaging Specs

Free Trial – Sure

Free Model – Sure

Deployment

  • Cloud, SaaS, web-based

Units supported

  • Home windows
  • Mac
  • Android
  • iPhone/iPad

Coaching

  • Reside on-line
  • Documentation

Freshdesk Messaging pricing plans

  • Free: $0 per consumer/month
  • Progress: $15 per consumer/month
  • Professional: $45 per consumer/month
  • Enterprise: $65 per consumer/month

Typical prospects

  • Small companies
  • Medium-sized companies
  • Massive companies

Languages supported

  • English
  • German
  • Dutch
  • French
  • Swedish
  • Spanish
  • Russian
  • Polish
  • Turkish
  • Portuguese
  • Japanese
  • Korean
  • Chinese language
  • Thai

Freshdesk Messaging help

  • E mail
  • FAQs
  • Information base
  • Cellphone help
  • 24/7 (reside rep)

Freshdesk Messaging Alternate options

  • Imaginative and prescient Helpdesk
  • HappyFox Chat
  • Froged
  • HubSpot Service Hub
  • EngageBay
  • Smartsupp
  • Tidio
  • Zendesk
  • Salesforce Service Cloud
  • SnapEngage
  • LiveAgent
  • Purchase
  • LiveChat
  • Userlike
  • ProProfs Chat
  • Intercom
  • Drift
  • LiveChat
  • Crisp
  • tawk.to

We hope you preferred studying this Freshdesk Messaging assessment. Inform us about your favourite options and share your ideas on the instrument by leaving a remark. 


Free Trial
Supported Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Deployment
Cloud Hosted
Cloud, SaaS, Web
Mobile – Android Native
Mobile – iOS Native
On Premise
Open API
Language Support
English
Hindi
Spanish
French
Russian
Italian
Dutch
Danish
Polish
Turkish
Swedish
Pricing Model
Monthly payment
Annual Subscription
Quote-based
Training
Documentation
Webinars
In Person
Live Online
Customer Types
Small Business
Large Corporations
Freelancers
Medium Business
Support
24/7 (Live Rep)
Email
FAQs
Knowledge Base
Phone support
Chat support
Features
Email Marketing
Landing Pages
Marketing Automation
Webinars
CRM
Autoresponders
Automation
Workflow builder
Customizations
Integration
Integration
8.5 Total Score

Design
8.5
Usability
8.5
Support
9
Price
8
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Karandeep V

Karandeep V

Karandeep was born in Pune, Maharashtra, an upcoming metropolitan city in the Western region of India. While most members of his family are engineers, he had different ideas. He was more inclined toward exploring the non-technical aspects of a business, which is why he studied Bachelors of Business Administration at Symbiosis International University, Pune.  Having said that, his love for new and upcoming technologies remained intact, which is why he has written extensively about technology throughout his career. After a brief stint with a gaming company at the beginning of his career, he discovered that his love for writing was not temporary.  Being a tech geek, he always liked installing and playing around with new applications on his mobile devices and the home desktop. He was fascinated by how technology can simplify even the most mundane and complex tasks with just a few commands. He keeps a close eye on how businesses use different tools to streamline their operations to boost productivity and efficiency. At ToolsMetric, he writes product reviews that cover the main features and specifications of different enterprise applications. The sheer amount of innovation and hard work that goes into building these tech solutions is one of the reasons why Karandeep loves reviewing these tools. Besides product reviews, he also writes interesting news articles and blogs that track the latest developments in the tech industry.  When he is not writing, you can find him rooted to his seat playing video games, watching movies, or supporting his favorite football team. Since his childhood, he has always loved to travel and explore new places. Traveling is a major part of his life due to a myriad of reasons such as experiencing new cultures, food, and traditions. His other hobbies include playing football, cooking, and running.  You can find him on LinkedIn here.

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